snowpocalypse round 2

[sonjajade]

The latest weather models predict Louisville getting up to two feet of snow.  We just got rid of about that much (had fallen over the course of a week).  Work has already reminded us that we are considered a utility and need to report in if we can.  Last time this happened, people's cars slid off into ditches and driveways were unpassable.  I even missed a day and a half myself.  Really trying to get a full 2 weeks in on my paycheck, but we'll see what happens. Maybe it won't be as bad as they're saying.

Got to do one on one talks with the mentor team at work.The first guy basically asked me if I had any questions, how I fwlt I was doing in training, if I needed any help with anything in particular.  Nice guy but I didn't really feel like I connected with him.  The second guy, a very handsome black man with a beautiful beard, took me down to the mentor office and let me listen to one of my own calls (embarrassing!!) and we scored the call together as if we were doing the quality assurance survey.  I killed it in some areas- addressing the problem and asking the right questions to get to the bottom of the problem, great tone of voice and friendliness, yet professional at the same time.  But then I failed in other areas- I didn't properly summarize the call or close it correctly (though I had been almost all day, this call was a fluke). Anyway, after talking to him, I felt MUCH better about how I'm doing. He said he has people up on the floor who have finished their training who don't sound as good as I do on the phone.  Dead air was a major issue, and I explained that I had a mock call where I got huge points taken off for being too personable.  He said that I will find a happy medium eventually, but that I'm donig really great and not to worry.  He's so nice as well as good looking. Need more like him in this world.

Pretty sure Joey's got his elementary school assignment, but it's not official yet. The two magnet schools I signed him up for denied him as there was no space left for him, so likely it will be his home school which is St. Matthews Elem.  Heard mixed reviews about it, but I don't have the patience or availability to home school him, so it's off to there next summer.

I got a new phone yesterday that I ordered through Kroger's wireless program, now today I had to send it back because the fucking thing is already broken.  It was working just fine yesterday, now today I couln't get it to turn on or anything.  This is why I can't have nice things.  It'll be a week before I get the new one, so I'm gong without service for a few days.  oh well.  Not paying $40 for one more month of virgin mobile.

My Attack on Titan lanyard came! Now I can geek out at work in style wheeee!  You can buy one too for the low, low price of $3,67 with free shipping! (I paid $4!)

Comments

[evil-little-dog.livejournal.com]

Yay for improving at work. Boo to the snow. We're supposed to get between six and ten inches today. I had to dig my truck out of the work parking lot, then again when I stopped at Mom's to get the elds, and I was only there about 45 minutes. Aigh.

[sonjajade.livejournal.com]

yesterday I got to talk to one of the mentors and they had my stats for the entire day. I was 100% on the call tracker (basically notations on every call- what the issue was, was it solved, etc. Even have to do it for 'ghost' calls and dead air calls), average of 9 seconds in After Call Work (ACW, used sometimes if you don't get your notes in before the call hangs up, keeps you from getting another call before you're done with the one you're working on), average call handle time 11:30 minutes (should be closer to 6 min. but I'm only in my second week, they're not worried about that. Average hold time was 1:30 minutes- perfect, and CUSTOMERS were rating me at 100%- that's an A++ for customer care. I am ecstatic. I got this! Now if the weather would cooperate so I can get a full damn paycheck!

[evil-little-dog.livejournal.com]

Excellent for you! \o/